In the report “Your car – your choice of auto repair shop” (“Din bil – ditt verkstedsvalg”) the Norwegian Competition Authority has obtained and looked into the warranty terms from the 19 largest car importers in Norway. According to the Competition Authority their review has revealed “several findings of misleading, contradictory or unclear warranty conditions that make car owners uncertain as to whether they will maintain the warranty if they choose an independent repair shop.”
The competition rules provide the car owners with the possibility to choose the repair shop when the car owner pays for the repair and maintenance. Therefore, the Competition Authority is concerned that the misleading, contradictory or unclear warranty conditions, and the lack of information about the option to choose an independent and accredited repair shop, result in uncertainty for car owners and too little competition.
For further information, please see the Norwegian Competition Authority’s website: http://www.konkurransetilsynet.no/en/news/archive/Your-car–your-choice-of-auto-repair-shop/